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Felician University - Online Card Services
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Terms and Conditions
These are the terms and conditions:
Felician Flex Felician Flex is money added to the Falcon card by cash or credit card. Once added to the card, Felician Flex may be used for purchases at specific campus locations that accept the Falcon card, current locations are the Concession Stand and the Ticket Booth, with more locations and options to come in the future. The Felician Flex minimum deposit via the web to this account is $5.00. University reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days, or if a student account is delinquent. UNIVERSITY ID CARD The Felician Falcon card is the official Felician University identification card for all students, faculty, and staff. If an upperclassman or University employee, you will receive a new ID card at the Office of Security on either campus. The ID card must be readily available at all times to present to University officials who may request verification. The Falcon card is the property of Felician University, which reserves the right to revoke the use of the Falcon card on any of its accounts at any time. The Falcon card may be used only by the individual to whom it is issued and is non-transferable. DEPOSITS The Felician Flex Funds minimum deposit via the web to this account is $5.00. The University reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days or if a student account is delinquent. TRANSACTIONS The cardholder must present their Falcon card at the time of purchase. All sales transactions charged to an account through the Falcon card are final at the point and time of sale. The cardholder is responsible for observing the amount charged during the transaction and monitoring balances. A receipt is available upon request at the time of purchase at any attended point-of-sale reader. A cardholder can check their account balances online via their Felician Student Link portal account. RETURNS Return of items purchased on the Falcon card will be credited only to the account on which the purchase was made. STATEMENTS The cardholder can view/print a detailed statement of their past Falcon card transaction history via their campus portal login. LOST/STOLEN CARD PROCEDURES Students understand that they are required to report a lost or stolen Falcon card immediately or if there is any occurrence of unauthorized Falcon card transactions to the: * The Felician University Office of Safety and Security at (Security@felician.edu or 201-559-3561) during regular business hours (8:30 am to 4:30 pm) * Dining Services Office during normal business hours (8:30 am to 4:30 pm), * Felician University Office of Safety and Security after business hours: 201-559-3561 The cardholder is responsible for all transactions charged to their accounts before proper notification to the Office of Safety and Security by phone or via email. Once the card has been reported as lost or stolen, all accounts and privileges accessed using the Falcon card will be deactivated. REPLACEMENT OF LOST/STOLEN OR DAMAGED CARDS A replacement fee of $25.00 will be charged for lost cards. However, the cost will be waived if a card was reported as stolen and a Safety and Security report is issued. In addition, there is a $10.00 fee to replace a malfunctioning card due to abuse or damage to the card's internal antennae. ACCOUNT CLOSING AND REFUNDS Your money in a Falcon card account is not transferable, and there are no cash withdrawals permitted from the account(s). The funds will stay there from semester to semester but not year to year, and will not be refunded unless the cardholder withdraws, graduates or employment with the University is terminated. Proof required. All refunds require the refund check to be mailed to your address and will take 10-15 business days to process. A $25. 00 processing fee will be applied to any remaining funds in your Falcon Funds account. ERROR RESOLUTION If you feel there has been an error on your account, please notify the Dining Hall Staff or write the University within sixty (60) days from the date of the transaction in question. To resolve the problem, we will require the following: * Name and Campus ID number. * Description of the error or transaction in question. * Dollar amount of the transaction in question. * A clear explanation of why you believe there is an error. The IT team will have the investigation results available to you within thirty (30) business days. Confirmed errors will be promptly corrected. DISCLOSURE OF ACCOUNTING INFORMATION TO THIRD PARTIES The University will disclose information to third parties about the account holder's account(s) or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written or verbal permission, or (3) if the students account receivables is in the third parties named. All policies and procedures are subject to change. Please view Compass Group's Terms and Conditions here: https://www.compass-usa.com/cashless-terms/ If you would like to inquire about Compass Group's Privacy Policy: https://privacyportal-eu-cdn.onetrust.com/dsarwebform/8394ad8c-2b46-4837-8771-cbc69779a644/31bea1f4-92c3-440b-be0e-468af4f4b1f3.html?Source=cashless
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